{"id":46,"date":"2026-10-30T05:41:10","date_gmt":"2026-10-30T05:41:10","guid":{"rendered":"https:\/\/metalworks.web.id\/?page_id=46"},"modified":"2026-10-30T05:41:10","modified_gmt":"2026-10-30T05:41:10","slug":"pengembalian_dana_dan_barang","status":"publish","type":"page","link":"https:\/\/metalworks.web.id\/?page_id=46","title":{"rendered":"Kebijakan Pengembalian Dana dan Barang"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Kami di <strong>Metal Works<\/strong> selalu berkomitmen memberikan produk terbaik dan memastikan kepuasan setiap pelanggan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk menjaga kenyamanan dalam bertransaksi, berikut ketentuan pengembalian barang yang berlaku:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Syarat Pengembalian Barang<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pengembalian barang dapat dilakukan apabila:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Barang diterima dalam kondisi rusak atau cacat produksi.<\/li>\n\n\n\n<li>Barang yang diterima tidak sesuai dengan pesanan.<\/li>\n\n\n\n<li>Terdapat kesalahan produksi dari pihak Metal Works.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Batas Waktu Pengajuan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pelanggan wajib mengajukan komplain maksimal <strong>2 x 24 jam<\/strong> setelah barang diterima dengan menyertakan bukti foto atau video kondisi barang.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Ketentuan Pengembalian<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Barang harus disertai bukti transaksi atau nomor pesanan.<\/li>\n\n\n\n<li>Barang tidak boleh mengalami kerusakan akibat kesalahan penggunaan oleh pelanggan.<\/li>\n\n\n\n<li>Barang yang dikembalikan harus sesuai dengan kondisi saat diterima.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Barang Custom atau Pesanan Khusus<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Produk seperti piala, medali, plakat, dan merchandise yang dibuat berdasarkan desain atau permintaan khusus pelanggan tidak dapat dikembalikan apabila kesalahan berasal dari persetujuan desain pelanggan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Namun, apabila terdapat kesalahan produksi dari pihak kami, Metal Works akan bertanggung jawab untuk melakukan perbaikan atau penggantian.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Proses Penggantian Barang<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Setelah pengajuan komplain disetujui, kami akan melakukan pemeriksaan dan menentukan solusi berupa:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perbaikan produk.<\/li>\n\n\n\n<li>Penggantian produk baru.<\/li>\n\n\n\n<li>Solusi lain sesuai kesepakatan kedua belah pihak.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Hubungi Kami<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Jika terdapat kendala terkait pesanan atau pengembalian barang, silakan hubungi tim Customer Service Metal Works melalui kontak yang tersedia di website kami.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Metal Works \u2013 Kualitas, Ketelitian, dan Kepuasan Pelanggan Adalah Prioritas Kami.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kami di Metal Works selalu berkomitmen memberikan produk terbaik dan memastikan kepuasan setiap pelanggan. Untuk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_regular_price":[],"currency_symbol":[],"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"post_slider_layout_featured_media_urls":{"thumbnail":"","post_slider_layout_landscape_large":"","post_slider_layout_portrait_large":"","post_slider_layout_square_large":"","post_slider_layout_landscape":"","post_slider_layout_portrait":"","post_slider_layout_square":"","full":""},"_links":{"self":[{"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metalworks.web.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=46"}],"version-history":[{"count":1,"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":239,"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/pages\/46\/revisions\/239"}],"wp:attachment":[{"href":"https:\/\/metalworks.web.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}