{"id":260,"date":"2026-10-30T06:29:16","date_gmt":"2026-10-30T06:29:16","guid":{"rendered":"https:\/\/metalworks.web.id\/?page_id=260"},"modified":"2026-10-30T06:29:16","modified_gmt":"2026-10-30T06:29:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/metalworks.web.id\/?page_id=260","title":{"rendered":"Faqs"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">FAQs &amp; HELP CENTER<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Pusat Bantuan dan Pertanyaan yang Sering Diajukan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Selamat datang di Pusat Bantuan Metal Works!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kami hadir untuk membantu Anda mendapatkan informasi seputar produk, pemesanan, pembayaran, produksi, dan pengiriman piala, medali, plakat, serta produk logam custom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A. INFORMASI PRODUK<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Produk apa saja yang tersedia di Metal Works?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kami menyediakan berbagai produk seperti piala, medali, plakat, souvenir logam, dan berbagai produk custom sesuai kebutuhan pelanggan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Apakah bisa membuat desain sendiri?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ya, kami melayani pembuatan produk custom berdasarkan desain, logo, ukuran, dan spesifikasi yang diberikan pelanggan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Apakah tersedia pemesanan grosir?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ya, kami melayani pemesanan dalam jumlah kecil maupun besar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">B. PEMESANAN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Bagaimana cara melakukan pemesanan?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pilih produk yang diinginkan melalui website, kemudian hubungi admin untuk konsultasi desain, harga, dan proses pemesanan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Apakah bisa memesan melalui WhatsApp?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ya, pelanggan dapat menghubungi admin melalui WhatsApp yang tersedia di website Metal Works.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Apakah pesanan dapat diubah setelah dikonfirmasi?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Perubahan pesanan dapat diajukan selama proses produksi belum berjalan. Silakan hubungi admin untuk konfirmasi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">C. PEMBAYARAN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Bagaimana cara melakukan pembayaran?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Informasi metode pembayaran akan diberikan oleh admin saat konfirmasi pesanan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Apakah harga sudah termasuk ongkos kirim?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Belum. Biaya pengiriman ditanggung pelanggan dan disesuaikan dengan tarif ekspedisi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">D. PRODUKSI DAN PENGIRIMAN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Berapa lama waktu produksi?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Waktu produksi bergantung pada jenis produk, jumlah pesanan, dan tingkat kerumitan desain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. Berapa lama waktu pengiriman?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimasi pengiriman menyesuaikan lokasi tujuan dan jasa ekspedisi yang digunakan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Apakah tersedia pengiriman gratis?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Saat ini Metal Works belum menyediakan layanan pengiriman gratis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. Apakah saya bisa melacak pesanan?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ya, nomor resi akan diberikan setelah pesanan dikirim sehingga pelanggan dapat melacak paket melalui jasa ekspedisi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">E. PENGEMBALIAN DAN KELUHAN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. Bagaimana jika barang diterima dalam keadaan rusak?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Segera hubungi Customer Service maksimal 2 x 24 jam setelah barang diterima dengan menyertakan foto atau video sebagai bukti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. Apakah bisa mengajukan pengembalian dana?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pengembalian dana dapat dipertimbangkan sesuai ketentuan apabila terjadi kesalahan produksi atau kendala dari pihak Metal Works.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">F. CUSTOMER SUPPORT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15. Bagaimana cara menghubungi Customer Service?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Anda dapat menghubungi kami melalui WhatsApp atau kontak resmi yang tersedia di website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">MASIH MEMBUTUHKAN BANTUAN?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jangan ragu untuk menghubungi tim Metal Works. Kami siap membantu menjawab pertanyaan dan memberikan informasi yang Anda butuhkan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>METAL WORKS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Your Satisfaction Is Our Priority.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website: <a href=\"https:\/\/metalworks.web.id\/\">https:\/\/metalworks.web.id<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQs &amp; HELP CENTER Pusat Bantuan dan Pertanyaan yang Sering Diajukan Selamat datang di Pusat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_regular_price":[],"currency_symbol":[],"footnotes":""},"class_list":["post-260","page","type-page","status-publish","hentry"],"post_slider_layout_featured_media_urls":{"thumbnail":"","post_slider_layout_landscape_large":"","post_slider_layout_portrait_large":"","post_slider_layout_square_large":"","post_slider_layout_landscape":"","post_slider_layout_portrait":"","post_slider_layout_square":"","full":""},"_links":{"self":[{"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/pages\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metalworks.web.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=260"}],"version-history":[{"count":1,"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/pages\/260\/revisions"}],"predecessor-version":[{"id":261,"href":"https:\/\/metalworks.web.id\/index.php?rest_route=\/wp\/v2\/pages\/260\/revisions\/261"}],"wp:attachment":[{"href":"https:\/\/metalworks.web.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}